PROCESS
Through an open and dynamic approach to problem solving, John is able to balance a solution's accuracy and agility. By pulling from a vast pool of experiences, John is able focus on the root causes of a problem and tailor tried and tested solutions, allowing greater scrutiny of the solution and requirements.
1
LISTEN
John adopts the 40/70 rule when navigating the requirements gathering stage. This means that details are collected, vetted, and analyzed until 40-70% of the estimated requirements are understood prior to kicking off additional work. This prevents scope creep or change, reduces risks, ensures stakeholder satisfaction, and enables accurate estimates - all leading to successful project delivery.
2
COMMUNICATE
John sets realistic goals, establishes milestones, and defines deliverables across all stakeholders through regular and clear communication channels. Regular communication keeps stakeholders informed, builds trust, and enables timely adjustments. This strategy promotes accountability, coordination, and effective decision-making, leading to successful project outcomes with minimal surprises.
3
SOLUTION
Accurate and reliable solutions are crucial for achieving successful outcomes in any project or initiative. Accuracy prevents errors, defects, and rework, saving time and resources. Reliability ensures stability, performance, and durability, enhancing customer satisfaction. John promotes trust, credibility, and reputation among stakeholders by pursuing solutions that perform.
4
EXPLAIN
John provides transparency, clarity, and rationale for decisions and suggestions made during the solution process. Using lay-man's terminology, John helps non-technical stakeholders understand the trade-offs, risks, and benefits associated with complex IT solutions. This enables proactive problem-solving, mitigates risks, and creates better solutions.